Shipping Policy – Sydney Print Studio

At Sydney Print Studio, we understand that reliable delivery is an important part of your printing experience. We carefully package your printed products and arrange delivery using suitable courier and freight services.

This Shipping Policy explains how orders are prepared, dispatched, delivered, and handled in the event of delays or delivery issues.

1. Shipping Locations

Sydney Print Studio provides delivery services across Sydney and selected locations throughout New South Wales and Australia.

Delivery availability and shipping costs may vary depending on:

• Product type and size
• Order quantity
• Delivery location
• Packaging requirements
• Courier or freight service availability

For large-format printing, signage, banners, boards, and bulky items, special delivery arrangements may apply.

2. Order Processing

Orders are processed after we receive confirmation of your order, payment, and all required artwork or design files.

For custom printing, production will generally begin once:

• Your order has been confirmed
• Payment has been received
• Artwork has been supplied
• Artwork has been approved for printing, where applicable

Production time may vary depending on the product, quantity, finishing requirements, and order complexity.

If there is an expected delay in production, we will endeavour to notify you.

3. Delivery Timeframes

Delivery timeframes depend on the product, production requirements, delivery location, and selected shipping method.

Please note that production time and delivery time are separate.

Custom-made products may require additional production time before they are dispatched.

Estimated delivery dates are provided as a guide only and may be affected by:

• Courier delays
• Public holidays
• Weather conditions
• Traffic or transport disruptions
• Incorrect or incomplete delivery information
• Remote delivery locations
• Peak periods

Sydney Print Studio cannot guarantee a specific delivery date unless a guaranteed delivery service has been specifically agreed upon in writing.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

• Delivery address
• Package dimensions and weight
• Number of items
• Product type
• Delivery method

Where applicable, shipping costs will be communicated or displayed before your order is finalised.

Some products may qualify for delivery promotions or special shipping arrangements.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information.

Please carefully check your:

• Name
• Business name
• Street address
• Suburb
• State
• Postcode
• Contact phone number

Sydney Print Studio is not responsible for additional delivery costs resulting from an incorrect or incomplete address supplied by the customer.

If an order has already been dispatched, address changes may not be possible.

6. Large and Bulky Items

Some products, including signage, display boards, large-format prints, banners, acrylic signs, coreflute boards, site boards, and other oversized products, may require specialised courier or freight services.

For these products, delivery costs and arrangements may be quoted separately.

Customers should ensure that someone is available to receive large or bulky deliveries where required.

7. Delivery and Authority to Leave

Depending on the courier service used, deliveries may require a signature or may be left in a safe location.

If you provide authority for a courier to leave your order without a signature, Sydney Print Studio is not responsible for loss or damage occurring after the courier has confirmed delivery.

Where possible, customers should provide a secure delivery location.

8. Damaged or Incorrect Orders

We take care to package orders appropriately before dispatch.

If your order arrives damaged, incorrect, or incomplete, please contact Sydney Print Studio as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Photographs of the packaging
• Photographs of the damaged or incorrect products

Do not dispose of the packaging until the issue has been reviewed, as photographs or packaging information may be required to assist with a courier claim.

We will assess the issue and, where appropriate, arrange a replacement, correction, or other suitable resolution.

9. Lost or Delayed Deliveries

Once an order has been dispatched, it may be handled by an independent courier or freight provider.

If your order is delayed or appears to be lost, please contact us so that we can investigate the delivery status with the relevant carrier.

Delivery delays caused by circumstances outside our reasonable control do not constitute a failure to fulfil an order.

10. Customer Pickup

Where available, customers may be able to collect completed orders directly from Sydney Print Studio.

Pickup arrangements should be confirmed with us before visiting.

Customers collecting orders should ensure that their vehicle is suitable for the size and quantity of the products being collected.

11. Custom Printed Products

Many Sydney Print Studio products are custom-made according to customer specifications.

Because of this, orders may not be eligible for cancellation after production has commenced.

Before production, customers should carefully check all approved artwork, spelling, colours, dimensions, contact details, addresses, and other information supplied for printing.

Sydney Print Studio is not responsible for customer-approved artwork containing errors supplied or approved by the customer.

12. Delivery Delays Beyond Our Control

Sydney Print Studio will make reasonable efforts to meet estimated delivery timeframes. However, we are not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather
• Natural disasters
• Transport disruptions
• Courier or freight delays
• Public holidays
• Industrial disputes
• Government restrictions
• Incorrect customer information
• Unexpected production or material shortages

We will endeavour to keep customers informed where a significant delay affects their order.

13. International Shipping

International shipping may be available for selected products by prior arrangement.

Additional charges, customs requirements, duties, taxes, and import restrictions may apply.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless otherwise agreed in writing.