Refund & Return Policy – Sydney Print Studio

At Sydney Print Studio, we take pride in producing high-quality custom printing, signage, graphic design, and display products. Because many of our products are custom-made according to individual customer requirements, we have specific conditions regarding cancellations, returns, replacements, and refunds.

This Refund & Return Policy explains when a return, replacement, credit, or refund may be available.

1. Custom-Made Products

Most products supplied by Sydney Print Studio are custom-made or printed according to the customer’s specifications.

This may include:

• Business cards
• Flyers and brochures
• Banners
• Signs and signage
• Stickers and labels
• Posters
• Wall and window graphics
• Floor stickers
• Coreflute signs
• Acrylic signage
• Real estate signs
• Pull-up and X-banners
• Wallpaper
• Other customised printing products

Because these products are made specifically for the customer, change-of-mind returns may not be accepted once production has commenced.

2. Before Production

Customers are responsible for checking their order details and artwork before approving an order for production.

Please carefully check:

• Spelling
• Names
• Contact details
• Addresses
• Phone numbers
• Colours
• Images
• Logos
• Dimensions
• Quantities
• Finishing requirements
• Other supplied information

Once artwork has been approved and production has commenced, changes or cancellations may not be possible.

3. Cancellation of Orders

If you need to cancel an order, please contact us as soon as possible.

Before production begins

If your cancellation request is received before production has started, we will review the request and, where applicable, provide a refund less any costs already incurred.

After production begins

Once production has commenced, cancellation may not be possible because materials, labour, printing, finishing, and other production costs may already have been incurred.

4. Incorrect or Defective Products

If we have supplied an incorrect product or the product has a genuine manufacturing or printing defect, please contact us as soon as possible after receiving your order.

We may request:

• Order number
• Photographs of the product
• Photographs of the packaging
• Description of the problem
• Other information needed to assess the issue

If the issue is determined to be our responsibility, we may provide an appropriate remedy, which may include:

• Reprinting the affected items
• Replacement of the affected product
• Repair, where applicable
• Store credit
• Refund, where appropriate

5. Damaged Items

If your order arrives damaged, please notify us as soon as possible.

Please provide clear photographs showing:

1. The damaged product
2. The packaging
3. The shipping label
4. Any visible damage to the parcel

We may need this information to investigate the matter with the delivery provider.

Please retain the original packaging until the matter has been resolved.

6. Artwork Errors Supplied by the Customer

Sydney Print Studio is not responsible for errors contained in artwork or information supplied or approved by the customer.

This includes, but is not limited to:

• Spelling mistakes
• Incorrect phone numbers
• Incorrect addresses
• Incorrect colours
• Incorrect images
• Low-resolution artwork
• Incorrect dimensions
• Missing information
• Design elements approved by the customer

Customers are responsible for carefully reviewing and approving their artwork before production.

7. Colour Variations

Minor colour differences may occur between:

• Your computer or mobile screen
• Digital proofs
• Printed materials
• Different printing runs
• Different materials

Screen displays use digital colour systems, while printing uses physical inks and substrates. Therefore, exact colour matching cannot always be guaranteed unless a specific colour-matching service has been arranged.

Minor colour variations that are considered normal for the printing process may not qualify for a refund or reprint.

8. Returns

Due to the customised nature of our products, returns are generally not accepted for change-of-mind purchases or products made to the customer’s specifications.

If you believe that your product is defective, incorrect, or does not match the approved order, please contact us so we can assess the situation.

Do not return a product without first contacting Sydney Print Studio and receiving return instructions.

9. Refunds

Where a refund is approved, it will generally be processed using the original payment method where possible.

The amount of any refund will depend on the circumstances of the order and any costs already incurred.

Approved refunds may take several business days to appear in your account, depending on your bank or payment provider.

10. Non-Refundable Situations

A refund or replacement may not be available where:

• The customer changes their mind after production has commenced
• The customer supplied incorrect artwork
• The customer approved artwork containing errors
• Incorrect information was supplied by the customer
• The product was damaged after delivery due to customer handling or misuse
• The customer provided incorrect delivery information
• Minor colour variations occur within normal printing tolerances
• The product has been used, modified, installed, or altered by the customer
• The issue is not related to the quality or specifications of the supplied product

This does not limit any rights or remedies that cannot legally be excluded under Australian Consumer Law.

11. Australian Consumer Law

Sydney Print Studio operates in Australia and complies with applicable requirements under the Australian Consumer Law (ACL).

Nothing in this Refund & Return Policy is intended to exclude, restrict, or modify any consumer guarantee, right, or remedy that cannot legally be excluded under Australian law.

Where a product has a major failure, or otherwise does not meet applicable consumer guarantees, you may be entitled to a refund, replacement, repair, or other remedy as required by law.

12. How to Request a Refund or Replacement

To request a refund, replacement, or return assessment, please contact us with:

• Your name
• Order number
• Date of purchase
• Product details
• Description of the issue
• Photos or other supporting evidence where applicable

Our team will review your request and advise you of the next steps.